Includes bibliographical references and indexes.

p. 1 . Understanding the foundations of business communication -- p. 2 . Applying the three-step writing process -- p. 3 . Crafting brief messages -- p. 4 . Supporting messages with quality information -- p. 5 . Planning, writing, and completing reports and proposals -- p. 6 . Designing and delivering oral and online presentations -- p. 7 . Writing employment messages and interviewing for jobs.

For this seventh edition of a text for undergraduates, material has been reorganized to incorporate a three-step process for solving communication problems. Coverage of communication issues in teams has been expanded, and there are new chapters on writing for the Web, communicating through the Internet and other technologies, and enhancing presentations with electronic visual aids. Learning features include boxes on technology applications, ethics, and communication across cultures, documents for students to critique, cases, margin notes, and test questions. The author teaches business communication at Grossmont College. c. Book News Inc.