Evaluation design : Qualitative and quantitative approaches, 11. -- Assessing the feasibility and likely usefulness of evaluation, 15. -- Designing and using process evaluation, 40. -- Using qualitative approaches, 69. -- Outcome monitoring, 96. -- Constructing natural "Experiments", 119. -- Convincing quasi - experiments : The interrupted time series and regression - discontinuity designs, 133. -- Ethical and practical randomized field experiments, 155. -- Synthesizing evaluation findings, 198. -- Practical data collection procedures, 233. -- Use of ratings by trained observers, 239. -- Designing and conducting surveys, 271. -- The systematic use of expert judgment, 293. -- Acting for the sake of research : The use of role - playing in evaluation, 310. -- How to use focus groups, 338. -- Managing field data collection from start to finish, 350. -- Collecting data from agency records, 374. -- Practical data analysis, 387. -- Using regression models to estimate program effects, 417. -- Benefit - cost analysis in program evaluation, 456. -- Planning and managing evaluation for maximun effectiveness, 489. -- Making evaluation units effective, 493. -- Managing evaluation projects step by step, 510. -- Evaluators as change agents, 534. -- Making a splash : Reporting evaluation results effectively, 549. -- Maximizing the use of evaluation results, 576. -- Conclusion : Improving evaluation activities and results, 590