At head of title: Aspen Publishers, Accompanied by 1 DVD in pocket at back of book.

Includes bibliographical references and indexes.

"So you want to study mediation?" : an introduction to the processes of mediation and the skills of effective mediators -- Basics of negotiation theory and why negotiations fail -- The role of the mediator : differing approaches, fundamental norms -- Preparing to mediate -- Mediation as a structured process -- Opening the process, developing information -- Expanding information to aid the negotiations -- Identifying and framing negotiation issues, organizing an agenda -- Generating movement through problem-solving and persuasion -- Conducting the bargaining, dealing with impasse -- Concluding the mediation -- The ethics of mediating -- Representing clients in mediation.