@book{103589,
	author = {Broadhead, Rick.},
	title = {Dear valued customer: you are a loser :},
	publisher = {Andrews McMeel Pub.,},
	year = {2004.},
	address = {Kansas City, MO :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/description/simon033/2003045248.html}
}