02045cam a2200313 a 450000100070000000500170000700800410002403500130006501000170007802000220009504000180011705000220013508200100015710000240016724501880019126000520037930000260043150400640045750509030052165000340142465000250145865000490148365000360153265000150156870000210158370000270160470000230163185600770165411193720230411085636.0050109s2005    ilu      b    001 0 eng    a13836848  a  2004030722  a083890890X (pbk.)  aDLCcDLCdDLC14aZ 682bM787c 200500a023.91 aMontgomery, Jack G.10aConflict management for libraries :bstrategies for a positive, productive workplace /cJack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.  aChicago :bAmerican Library Association,c2005.  axii, 207 p. ;c23 cm.  aIncludes bibliographical references (p. 195-201) and index.0 aWhen you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management. 0aLibrary personnel management. 0aConflict management. 4aAdministración de personal de bibliotecas. 4aAdministradores de bibliotecas. 4aLiderazgo.1 aCook, Eleanor I.1 aWagner, Patricia Jean.1 aHubbard, Glenda T.413Table of contentsuhttp://www.loc.gov/catdir/toc/ecip055/2004030722.html