02099cam a2200337 a 4500 111937 20230411085636.0 050109s2005 ilu b 001 0 eng 13836848 2004030722 083890890X (pbk.) DLC DLC DLC Z 682 M787c 2005 023.9 Montgomery, Jack G. Conflict management for libraries : strategies for a positive, productive workplace / Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard. Chicago : American Library Association, 2005. xii, 207 p. ; 23 cm. Includes bibliographical references (p. 195-201) and index. When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management. Library personnel management. Conflict management. Administración de personal de bibliotecas. Administradores de bibliotecas. Liderazgo. Cook, Eleanor I. Wagner, Patricia Jean. Hubbard, Glenda T. Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030722.html lcc bk 105195 105195 0 0 lcc 0 0 HU BJB BJB HU 2023-04-11 0 Z 682 M787c 2005 00000105607 2019-01-21 00:00:00 1 2019-01-21 bk