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  <titleInfo>
    <title>Conflict management for libraries</title>
    <subTitle>strategies for a positive, productive workplace</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Montgomery, Jack G.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Cook, Eleanor I.</namePart>
  </name>
  <name type="personal">
    <namePart>Wagner, Patricia Jean.</namePart>
  </name>
  <name type="personal">
    <namePart>Hubbard, Glenda T.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">ilu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Chicago</placeTerm>
    </place>
    <publisher>American Library Association</publisher>
    <dateIssued>2005</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xii, 207 p. ; 23 cm.</extent>
  </physicalDescription>
  <tableOfContents>When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management.</tableOfContents>
  <note type="statement of responsibility">Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.</note>
  <note>Includes bibliographical references (p. 195-201) and index.</note>
  <subject authority="lcsh">
    <topic>Library personnel management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Conflict management</topic>
  </subject>
  <subject>
    <topic>Administración de personal de bibliotecas</topic>
  </subject>
  <subject>
    <topic>Administradores de bibliotecas</topic>
  </subject>
  <subject>
    <topic>Liderazgo</topic>
  </subject>
  <classification authority="lcc">Z 682 M787c 2005</classification>
  <classification authority="ddc">023.9</classification>
  <identifier type="isbn">083890890X (pbk.)</identifier>
  <identifier type="lccn">2004030722</identifier>
  <identifier type="uri">http://www.loc.gov/catdir/toc/ecip055/2004030722.html</identifier>
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    <url displayLabel="Table of contents">http://www.loc.gov/catdir/toc/ecip055/2004030722.html</url>
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    <recordCreationDate encoding="marc">050109</recordCreationDate>
    <recordChangeDate encoding="iso8601">20230411085636.0</recordChangeDate>
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