@book{106681,
	author = {Dlugacz, Yosef D., and Restifo, Andrea,},
	title = {The quality handbook for health care organizations :},
	publisher = {Jossey-Bass,},
	year = {c2004.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/bios/wiley046/2003018922.html}
}