01518nam a2200205 4500 35 20230411085954.0 060907n2001 dr spa 0070393680 funglode35 En Gryna, Frnak M. Quality planning and analysis : From product development through use / Frank M. Gryna 4 Boston : McGraw-Hill - Irwin, 2001 xxii, 730 p. McGraw-Hill series in industrial engineering and management science Basic concepts, 1. -- Companywide assessment of quality, 18. -- Quality improvement and cost reduction, 49. -- Operational quality planning and sales income, 102. -- Quality control, 122. -- Process management, 143. -- Strategic quality management, 163. -- Organization for quality, 188. -- Developing a quality culture, 216. -- Basic concepts of statistics and probability, 241. -- Statistical tools for analyzing data, 272. -- Understanding customer needs, 314. -- Designing for quality, 332. -- Designing for quality - Statistical tools, 374. -- Supply chain management, 403. -- Operations - Manufacturing sector, 433. -- Operations - Service sector, 468. -- Statistical process control, 495. -- Inspection, test, and measurement, 541. -- Marketing, field performance, and customer service, 589. -- Administrative and support operations, 624. -- Quality information systems, 642. -- Quality assurance; quality audit, 659 lcc bk 110268 110268 0 0 lcc 0 0 APT BJB BJB APT 2019-02-17 0 00020010035 2019-02-17 00:00:00 1 2019-02-17 bk