From product development through use Gryna, Frnak M. creator text dr Boston McGraw-Hill - Irwin 2001 4 monographic spa En

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xxii, 730 p. Basic concepts, 1. -- Companywide assessment of quality, 18. -- Quality improvement and cost reduction, 49. -- Operational quality planning and sales income, 102. -- Quality control, 122. -- Process management, 143. -- Strategic quality management, 163. -- Organization for quality, 188. -- Developing a quality culture, 216. -- Basic concepts of statistics and probability, 241. -- Statistical tools for analyzing data, 272. -- Understanding customer needs, 314. -- Designing for quality, 332. -- Designing for quality - Statistical tools, 374. -- Supply chain management, 403. -- Operations - Manufacturing sector, 433. -- Operations - Service sector, 468. -- Statistical process control, 495. -- Inspection, test, and measurement, 541. -- Marketing, field performance, and customer service, 589. -- Administrative and support operations, 624. -- Quality information systems, 642. -- Quality assurance; quality audit, 659 Frank M. Gryna 0070393680 060907 20230411085954.0 35