@book{113922,
	author = {Galindo, Linda A.  and Costello, David A. },
	title = {The 85% solution :},
	publisher = {Jossey-Bass,},
	year = {c2009.},
	address = {San Francisco :},
	edition = {1st ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0913/2009025594-d.html}
}