02014cam a2200481 i 4500 117315 117315 20228083 BJBSDDR 20230411090833.0 a|||||r|||| 00| 0 ta 171211s2018 mau 000 0 eng c 2017051988 9781633696082 (pbk. ; alk. paper) 1633696081 (pbk. ; alk. paper) MH/DLC eng MH rda DLC eng pcc HD 42 D279 2018 658.3/045 Dealing with difficult people / Harvard Business Review Press Emotional intelligence : dealing with difficult people Boston, Massachusetts : Harvard Business Review Press, 2018. viii, 141 pages ; 18 cm. text rdacontent unmediated rdamedia volume rdacarrier HBR emotional intelligence series At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher Conflict management. Gestión de conflictos 27570 Problem employees. Emotional intelligence. Inteligencia emocional 6205 Problem solving. Resolución de problemas. 2050 Work Psychological aspects. Trabajo Aspectos psicológicos 25734 21437 Harvard Business Review Press HBR emotional intelligence series 27567 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 0 0 lcc 0 0 CS BJB BJB CS 2022-10-21 0 HD 42 D279 2018 00000163801 2022-10-21 00:00:00 1 2022-10-21 BK