dealing with difficult people Harvard Business Review Press text mau 2018 monographic eng

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viii, 141 pages ; 18 cm. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Harvard Business Review Press Conflict management Gestión de conflictos Problem employees Emotional intelligence Inteligencia emocional Problem solving Resolución de problemas Work Psychological aspects Trabajo Aspectos psicológicos HD 42 D279 2018 658.3/045 9781633696082 (pbk. ; alk. paper) 1633696081 (pbk. ; alk. paper) 2017051988 MH/DLC 171211 20230411090833.0 20228083 eng