Michelli, Joseph A.,   1960- <br/><br/>
Prescription for excellence :  leadership lessons for creating a world-class customer experience from UCLA Health System / 
Joseph A. Michelli. 
 - New York :  McGraw-Hill,   2011. 
 - 304 pages ;  23 cm.  
 - McGraw-Hill's AccessMedicine .
<br/><br/> "Prepared with the assistance of UCLA Health System"--Title page verso<br/> 
<br/><br/>UCLA Health System experience<br/>Care takes vision, clarity and consistency<br/>Never enough care<br/>Setting the foundation<br/>Safety : science, selection and challenge<br/>Delivering exceptional outcomes here and now<br/>Quality for less and for all<br/>High-Value innovation<br/>Transformative evolution<br/>Service Excellence<br/>Sustainable success through service without bounds<br/>Your follow-up care plan. 
<br/><br/> Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. 
<br/><br/><label>ISBN: </label>9780071773546 0071773541 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Cambio organizacional<br/>Liderazgo<br/>Éxito en los negocios<br/>Calidad total en administración <br/>Administración
<br/><br/><label>LC Class. No.: </label>HD 62.15  / M623p 2011