leadership lessons for creating a world-class customer experience from UCLA Health System Michelli, Joseph A. 1960- creator nyu New York McGraw-Hill 2011 eng 304 pages ; 23 cm. Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. UCLA Health System experience Care takes vision, clarity and consistency Never enough care Setting the foundation Safety : science, selection and challenge Delivering exceptional outcomes here and now Quality for less and for all High-Value innovation Transformative evolution Service Excellence Sustainable success through service without bounds Your follow-up care plan. Joseph A. Michelli. "Prepared with the assistance of UCLA Health System"--Title page verso Cambio organizacional Liderazgo Éxito en los negocios Calidad total en administración Administración HD 62.15 M623p 2011 9780071773546 0071773541 170723 20231211115228.0 eng