TY  - GEN
AU  - Michelli,Joseph A.
TI  - Prescription for excellence: leadership lessons for creating a world-class customer experience from UCLA Health System 
SN  - 9780071773546
AV  - HD 62.15 M623p 2011
PY  - 2011///
CY  - New York
PB  - McGraw-Hill, 
KW  - Cambio organizacional
KW  - Liderazgo
KW  - Éxito en los negocios
KW  - Calidad total en administración
KW  - Administración
N1  - "Prepared with the assistance of UCLA Health System"--Title page verso
; UCLA Health System experience
Care takes vision, clarity and consistency
Never enough care
Setting the foundation
Safety : science, selection and challenge
Delivering exceptional outcomes here and now
Quality for less and for all
High-Value innovation
Transformative evolution
Service Excellence
Sustainable success through service without bounds
Your follow-up care plan
N2  - Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry
ER  -