01742    a2200337   4500003000800000005001700008007000300025008004100028020001800069020001500087040001700102041000900119050002500128100004000153245014800193260003700341300002500378440003400403500007600437505037700513520019100890650003201081650001901113650003301132650004601165650002601211942001201237946000901249999001901258952012701277BJBSDDR20231211115228.0ta170723s2011    nyu           00| 0 eng d  a9780071773546  a0071773541  bengcBJBSDDR  aeng 14aHD 62.15bM623p 201110aMichelli, Joseph A., d1960-93136110aPrescription for excellence :bleadership lessons for creating a world-class customer experience from UCLA Health System /cJoseph A. Michelli.  aNew York :bMcGraw-Hill, c2011.  a304 pages ;c23 cm.   a McGraw-Hill's AccessMedicine  a"Prepared with the assistance of UCLA Health System"--Title page verso
0 aUCLA Health System experience
Care takes vision, clarity and consistency
Never enough care
Setting the foundation
Safety : science, selection and challenge
Delivering exceptional outcomes here and now
Quality for less and for all
High-Value innovation
Transformative evolution
Service Excellence
Sustainable success through service without bounds
Your follow-up care plan.  aProvides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. 4aCambio organizacional91965 4aLiderazgo9164 4aÉxito en los negocios9160 4aCalidad total en administración 933462 4aAdministración9165  2lcccBK  idpf   c119896d119896  00102lcc40708CSaBJBbBJBcCSd2023-07-17l0oHD 62.15 M623p 2011p00000171145r2023-07-17 00:00:00t1w2023-07-17yBK