Berman, Lea  <br/><br/>
Treating people well :  the extraordinary power of civility at work and in life / 
Lea Berman and Jeremy Bernard. 
 - First Scribner hardcover edition. 
 - xxiv, 226 pages, 8 unnumbered pages of plates :   color illustrations ;  24 cm 
<br/><br/>Includes bibliographical references. 
<br/><br/>Begin with confidence<br/>Humor and charm, the great equalizers<br/>The quiet power of consistency<br/>Listen first, talk later<br/>Radiate calm<br/>Handle conflict diplomatically<br/>Honesty is the best policy (except when it isn't)<br/>The gift of loyalty<br/>Own your mistakes<br/>Keep smiling, and other ways to deal with difficult people<br/>Virtual manners<br/>Details matter 
<br/><br/> "A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message-- everyone is important and everyone deserves to be treated well."-- Provided by Publisher 
<br/><br/><label>ISBN: </label>9781501157981 (hardcover) 1501157981 (hardcover) 
<br/><br/><label>LCCN: </label>2017061756 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Etiquette.<br/>Etiqueta<br/>Conduct of life.<br/>Conducta de vida<br/>Respect for persons.
<br/><br/><label>LC Class. No.: </label>BJ 1853  / B516t 2018 
<br/><br/><label>Dewey Class. No.: </label>395