02875cam a2200493 i 4500 17931974 BJBSDDR 20250828163702.0 ta 131106s2014 nyu b 001 0 eng 2013041878 9780465018444 (hardback) 0465018440 (hardback) 9780465069743 (e-book) 17931974 DLC eng DLC rda DLC eng pcc T 14.5 H432m 2014 303.48/3 Head, Simon 43125 Mindless : why smarter machines are making dumber humans / Simon Head. New York : Basic Books, 2014 vii, 230 pages ; 22 cm. text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references and index. Introduction: Toward a new industrial state -- In the belly of the beast -- Walmart and Amazon -- A future for the middle class? -- Managing the human resource -- The case of Goldman Sachs -- Emotional labor -- The military half -- The nuclear half -- The Chinese model -- Any way out? "We live in the age of Computer Business Systems (CBSs)-the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line. "-- Provided by publisher. Technology Social aspects. Tecnología Aspectos sociales 4783 Business Data processing Psychological aspects. Negocios Procesamiento de datos 18536 Industries Technological innovations Psychological aspects. Industrias Innovaciones tecnológicas 29917 Mental efficiency. Eficiencia mental 6369 Knowledge management. Gestión del conocimiento 3667 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 124113 124113 0 0 lcc 0 0 CT BJB BJB HU 2025-07-03 0 T 14.5 H432m 2014 00000194724 2025-07-03 00:00:00 1 2025-07-03 BK