why smarter machines are making dumber humans Head, Simon creator text bibliography nyu 2014 monographic eng en g

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vii, 230 pages ; 22 cm. "We live in the age of Computer Business Systems (CBSs)-the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line. "-- Introduction: Toward a new industrial state -- In the belly of the beast -- Walmart and Amazon -- A future for the middle class? -- Managing the human resource -- The case of Goldman Sachs -- Emotional labor -- The military half -- The nuclear half -- The Chinese model -- Any way out? Simon Head. Includes bibliographical references and index. Technology Social aspects Tecnología Aspectos sociales Business Data processing Psychological aspects Negocios Procesamiento de datos Industries Technological innovations Psychological aspects Industrias Innovaciones tecnológicas Mental efficiency Eficiencia mental Knowledge management Gestión del conocimiento T 14.5 H432m 2014 303.48/3 9780465018444 (hardback) 0465018440 (hardback) 2013041878 DLC 131106 20250828163702.0 17931974 eng