02534nam a22002897a 4500003000800000005001700008007000300025008004100028020001800069020001500087040001300102041000800115050002200123100003000145245011100175246006700286250001900353260004900372300004600421504005300467505134600520520021701866650004202083650005002125650004102175700002802216BJBSDDR20260323161800.0ta260319s2009 nyu||||| |||| 00| 0 eng d a9781555706722 a155570672X bengcDLC aeng14aZ 711bC344r 20091 aCassell, Kay Ann, d1941-10aReference and information services in the 21st century : ban introductioncKay Ann Cassell, Uma Hiremath 3 aReference and information services in the twenty-first century aSecond edition aNew York : bNeal-Schuman Publishers, c2009 axvii, 461 pages :billustrations ;c23 cm aIncludes bibliographical references and indexes.0 aIntroduction to reference and information services Determining the question : in-person, telephone, and virtual reference interviews Finding the answer : basic search techniques Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources Answering questions about anything and everything : encyclopedias Answering questions that require handy facts : ready reference sources Answering questions about words : dictionaries Answering questions about events and issues, past and present : indexes and full-text databases Answering questions about health, law, and business : special guidelines and sources Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides Answering questions about the lives of people : biographical information sources Answering questions about governments : government information sources When and how to use the Internet as a reference tool Reader's advisory work / Mary K. Chelton Reference work with children and young adults / Mary K. Chelton Information literacy in the reference department Selecting and evaluating reference materials Managing reference departments Assessing and improving reference services Reference 2.0 The future of information service aAn introduction to reference and information services for professionals, looking at fundamental concepts, introducing major reference sources, looking at special topics in reference and information work, and more 4aServicio de referencia (Bibliotecas)  4aServicio de referencia virtual (Bibliotecas)  4aServicios de consulta electrónica 1 aHiremath, Uma, d1961-