02664nam a22003257a 4500 BJBSDDR 20260323161800.0 ta 260319s2009 nyu||||| |||| 00| 0 eng d 9781555706722 155570672X eng DLC eng Z 711 C344r 2009 Cassell, Kay Ann, 1941- 47604 Reference and information services in the 21st century : an introduction Kay Ann Cassell, Uma Hiremath Reference and information services in the twenty-first century Second edition New York : Neal-Schuman Publishers, 2009 xvii, 461 pages : illustrations ; 23 cm Includes bibliographical references and indexes. Introduction to reference and information services Determining the question : in-person, telephone, and virtual reference interviews Finding the answer : basic search techniques Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources Answering questions about anything and everything : encyclopedias Answering questions that require handy facts : ready reference sources Answering questions about words : dictionaries Answering questions about events and issues, past and present : indexes and full-text databases Answering questions about health, law, and business : special guidelines and sources Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides Answering questions about the lives of people : biographical information sources Answering questions about governments : government information sources When and how to use the Internet as a reference tool Reader's advisory work / Mary K. Chelton Reference work with children and young adults / Mary K. Chelton Information literacy in the reference department Selecting and evaluating reference materials Managing reference departments Assessing and improving reference services Reference 2.0 The future of information service An introduction to reference and information services for professionals, looking at fundamental concepts, introducing major reference sources, looking at special topics in reference and information work, and more Servicio de referencia (Bibliotecas) 47665 Servicio de referencia virtual (Bibliotecas) 47666 Servicios de consulta electrónica 47667 Hiremath, Uma, 1961- 47605 lcc BK cmc 126636 126636 0 0 lcc 0 0 HU BJB BJB HU 2026-03-19 0 Z 711 C344r 2009 00000198858 2026-03-19 13:20:00 1 2026-03-19 BK