an introduction Cassell, Kay Ann 1941- creator Hiremath, Uma 1961- text nyu New York Neal-Schuman Publishers 2009 Second edition monographic eng

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xvii, 461 pages : illustrations ; 23 cm An introduction to reference and information services for professionals, looking at fundamental concepts, introducing major reference sources, looking at special topics in reference and information work, and more Introduction to reference and information services Determining the question : in-person, telephone, and virtual reference interviews Finding the answer : basic search techniques Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources Answering questions about anything and everything : encyclopedias Answering questions that require handy facts : ready reference sources Answering questions about words : dictionaries Answering questions about events and issues, past and present : indexes and full-text databases Answering questions about health, law, and business : special guidelines and sources Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides Answering questions about the lives of people : biographical information sources Answering questions about governments : government information sources When and how to use the Internet as a reference tool Reader's advisory work / Mary K. Chelton Reference work with children and young adults / Mary K. Chelton Information literacy in the reference department Selecting and evaluating reference materials Managing reference departments Assessing and improving reference services Reference 2.0 The future of information service Kay Ann Cassell, Uma Hiremath Includes bibliographical references and indexes. Servicio de referencia (Bibliotecas) Servicio de referencia virtual (Bibliotecas) Servicios de consulta electrónica Z 711 C344r 2009 9781555706722 155570672X 260319 20260323161800.0 eng