Kaplan, Robert S <br/><br/>
Strategy maps :  converting intagible assets into tangible outcomes / 
Robert S. Kaplan, David P. Norton 
 - Boston :  Harvard Business School Press,  2004       
 - xviii, 454 p. 
<br/><br/><label>ISBN: </label>1591391342 
<br/><br/><label>LC Class. No.: </label>HD 30.28 K17s 2004