01427cam a2200277 a 450000100070000000500170000700800410002403500130006501000150007802000250009302000220011803500240014004000490016405000240021308200120023710000300024924501400027926000620041930000260048150000200050750505070052765000330103465000210106765000330108870000280112111054520230410105613.0090813s2010    nyu           001 0 eng    a15866525  a2009031662  a9780814413081 (pbk.)  a0814413080 (pbk.)  a(OCoLC)ocn351269581  aDLCcDLCdBTCTAdYDXCPdC#PdSINLBdCDXdDLC14aHD 30.3bC319c 201000a658.4/51 aCarroll, Nannette Rundle.14aThe communication problem solver :bsimple tools and techniques for busy managers /cNannette Rundle Carroll; foreword Michael Soon Lee  aNew York, N.Y. :bAmerican Management Association,c2010.  axvi, 284 p. ;c23 cm.  aIncludes index.0 aThe power of relationship -- Setting expectations with turbocharged clarity -- Communicating your expectations : what to say and how to say it -- Workflow management : communication tools -- Top-tier questioning techniques -- How to break the judging habit -- Common people problems--a handy reference -- Giving feedback--sweet or sour? -- Compelling coaching techniques -- DREAM delegating ensures clarity and collaboration -- Don't have time to listen? Try these tips -- Be a gold medal communicator! 0aCommunication in management. 0aProblem solving. 0aInterpersonal communication.1 aSoon Lee, Michaelefwd.