@book{40163,
	author = {Thomas, Jane.},
	title = {Guide to managerial persuasion and influence /},
	publisher = {Pearson Prentice Hall,},
	year = {c2004.},
	address = {Upper Saddle River, N.J. :},
	url = {http://catdir.loc.gov/catdir/toc/fy042/2003046386.html}
}