Milakovich, Michael E. <br/><br/>
Improving service quality in the global economy :  achieving high performance in public and private sectors / 
Michael E. Milakovich. 
 - 2nd ed. 
 - Boca Raton, FL :  Auerbach Publications,  2006. 
 - xix , 406 p. :  ill. ;  25 cm. 
<br/><br/> Rev. ed. of: Improving service quality. 1995. 
<br/><br/>Includes bibliographical references (p. 345-360) and index. 
<br/><br/><label>ISBN: </label>0849338190 (alk. paper) 9780849338199 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management.<br/>Service industries--Management.<br/>Quality control.<br/>Direccion Indutrial.<br/>Industria de servicios--Dirección.<br/>Control de calidad.
<br/><br/><label>LC Class. No.: </label>HD 31  / M637i 2006 
<br/><br/><label>Dewey Class. No.: </label>658.5