01189cam a22003014a 45000010006000000050017000060080041000230200028000640200031000920420008001230500022001310820010001531000027001632450138001902500012003282600052003403000035003925000050004275040064004776500027005416500036005686500021006046500025006256500041006506500024006918560081007158560091007968208820230410115407.0050321s2005    flua     b    001 0 eng    a0849338190 (alk. paper)  a9780849338199 (alk. paper)  apcc14aHD 31bM637i 200600a658.51 aMilakovich, Michael E.10aImproving service quality in the global economy :bachieving high performance in public and private sectors /cMichael E. Milakovich.  a2nd ed.  aBoca Raton, FL :bAuerbach Publications,c2006.  axix , 406 p. :bill. ;c25 cm.  aRev. ed. of: Improving service quality. 1995.  aIncludes bibliographical references (p. 345-360) and index. 0aIndustrial management. 0aService industriesxManagement. 0aQuality control. 4aDireccion Indutrial. 4aIndustria de serviciosxDirección. 4aControl de calidad.413Table of contents onlyuhttp://www.loc.gov/catdir/toc/fy0601/2005043912.html423Publisher descriptionuhttp://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html