achieving high performance in public and private sectors Milakovich, Michael E. creator text bibliography flu Boca Raton, FL Auerbach Publications 2006 2005 2nd ed. monographic eng

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xix , 406 p. : ill. ; 25 cm. Michael E. Milakovich. Rev. ed. of: Improving service quality. 1995. Includes bibliographical references (p. 345-360) and index. Industrial management Service industries Management Quality control Direccion Indutrial Industria de servicios Dirección Control de calidad HD 31 M637i 2006 658.5 0849338190 (alk. paper) 9780849338199 (alk. paper) http://www.loc.gov/catdir/toc/fy0601/2005043912.html http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html http://www.loc.gov/catdir/toc/fy0601/2005043912.html http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html 050321 20230410115407.0 82088