@book{40494,
	author = {Cloke, Ken, and Goldsmith, Joan.},
	title = {Resolving conflicts at work :},
	publisher = {Jossey-Bass,},
	year = {c2005.},
	address = {San Francisco, CA :},
	edition = {Rev. ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip059/2005007391.html}
}