Cloke, Ken,  1941- <br/><br/>
Resolving conflicts at work :  eight strategies for everyone on the job / 
Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis. 
 - Rev. ed. 
 - San Francisco, CA :  Jossey-Bass,  c2005. 
 - xxxix, 340 p. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/>Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution. 
<br/><br/><label>ISBN: </label>0787980242 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2005007391 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal relations.<br/>Personnel management--Psychological aspects.<br/>Psychology, Industrial.<br/>Comportamiento organizacional.<br/>Psicología organizacional.<br/>Administración de personal--Aspectos psicológicos.<br/>Relaciones interpersonales.<br/>Psicología industrial.
<br/><br/><label>LC Class. No.: </label>HD 42  / C643r 2005 
<br/><br/><label>Dewey Class. No.: </label>650.1/3