02061cam a22004334a 4500 112030 20230410115414.0 050314s2005 cau 001 0 eng 13898985 acquire 2 shelf copies policy default lcc bk 2005007391 0787980242 (pbk. : alk. paper) DLC DLC DLC pcc HD 42 C643r 2005 650.1/3 Cloke, Ken, 1941- Resolving conflicts at work : eight strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis. Rev. ed. San Francisco, CA : Jossey-Bass, c2005. xxxix, 340 p. ; 23 cm. Includes index. Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution. Conflict management. Interpersonal relations. Personnel management Psychological aspects. Psychology, Industrial. Comportamiento organizacional. Psicología organizacional. Administración de personal Aspectos psicológicos. Relaciones interpersonales. Psicología industrial. Goldsmith, Joan. Table of contents only http://www.loc.gov/catdir/toc/ecip059/2005007391.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005007391-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005007391-d.html YSL 40494 40494 0 0 lcc 0 0 CS BJB BJB CS 2023-04-10 1 0 HD 42 C643r 2005 00000105919 2018-10-24 00:00:00 1 2018-10-24 bk