eight strategies for everyone on the job Cloke, Ken 1941- creator Goldsmith, Joan. text cau San Francisco, CA Jossey-Bass c2005 2005 Rev. ed. monographic eng

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xxxix, 340 p. ; 23 cm. Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution. Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis. Includes index. Conflict management Interpersonal relations Personnel management Psychological aspects Psychology, Industrial Comportamiento organizacional Psicología organizacional Administración de personal Aspectos psicológicos Relaciones interpersonales Psicología industrial HD 42 C643r 2005 650.1/3 0787980242 (pbk. : alk. paper) 2005007391 http://www.loc.gov/catdir/toc/ecip059/2005007391.html http://www.loc.gov/catdir/enhancements/fy0622/2005007391-b.html http://www.loc.gov/catdir/enhancements/fy0622/2005007391-d.html http://www.loc.gov/catdir/toc/ecip059/2005007391.html http://www.loc.gov/catdir/enhancements/fy0622/2005007391-b.html http://www.loc.gov/catdir/enhancements/fy0622/2005007391-d.html DLC 050314 20230410115414.0 112030