TY  - BOOK
AU  - Cloke,Ken
AU  - Goldsmith,Joan
TI  - Resolving conflicts at work: eight strategies for everyone on the job 
SN  - 0787980242 (pbk. : alk. paper)
AV  - HD 42 C643r 2005
U1  - 650.1/3 
PY  - 2005///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Conflict management
KW  - Interpersonal relations
KW  - Personnel management
KW  - Psychological aspects
KW  - Psychology, Industrial
KW  - Comportamiento organizacional
KW  - Psicología organizacional
KW  - Administración de personal
KW  - Aspectos psicológicos
KW  - Relaciones interpersonales
KW  - Psicología industrial
N1  - Includes index; Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution
UR  - http://www.loc.gov/catdir/toc/ecip059/2005007391.html
UR  - http://www.loc.gov/catdir/enhancements/fy0622/2005007391-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0622/2005007391-d.html
ER  -