Responding to crisis : a rehetorical approach to crisis communication / edited by Dan Pyle Millar, Robert L. Heath. - Mahwah, N.J. : Lawrence Erlbaum, 2003. - 379 p.

Includes bibliographical references and indexes.

0805840591 (alk. paper) 0805840605 (pbk. : alk. paper)

2003052859


Crisis management.
Organizational change.
Cambio organizacional.
Crisis empresarial.

HD 49 / R434 2003

658.4/056