Responding to crisis : a rehetorical approach to crisis communication / edited by Dan Pyle Millar, Robert L. Heath. - Mahwah, N.J. : Lawrence Erlbaum, 2003. - 379 p. Includes bibliographical references and indexes. ISBN: 0805840591 (alk. paper) 0805840605 (pbk. : alk. paper) LCCN: 2003052859 Subjects--Topical Terms: Crisis management.Organizational change.Cambio organizacional.Crisis empresarial. LC Class. No.: HD 49 / R434 2003 Dewey Class. No.: 658.4/056