00923cam a22002898a 45000010006000000050017000060080041000230350013000640100015000770200028000920200035001200400013001550420008001680500021001760820018001972450122002152600045003372630009003823000011003915040053004026500023004556500027004786500027005056500024005327000029005567000048005852747220230410115415.0030506s2003    nju      b    001 0 eng    a13187401  a2003052859  a0805840591 (alk. paper)  a0805840605 (pbk. : alk. paper)  aDLCcDLC  apcc14aHD 49bR434 200300a658.4/05622100aResponding to crisis :ba rehetorical approach to crisis communication /cedited by Dan Pyle Millar, Robert L. Heath.  aMahwah, N.J. :bLawrence Erlbaum,c2003.  a0306  a379 p.  aIncludes bibliographical references and indexes. 0aCrisis management. 0aOrganizational change. 4aCambio organizacional. 4aCrisis empresarial.1 aMillar, Dan Pyle,d1938-1 aHeath, Robert L.q(Robert Lawrence),d1941-