Credibility : how leaders gain and lose it, why people demand it /
James M. Kouzes, Barry Z. Posner ; Foreword by Tom Peters.
- 1st ed.
- San Francisco : Jossey-Bass Publishers, 1993.
- xxxiii, 332 pages ; 24 cm.
- The Jossey-Bass management series .
- Jossey-Bass management series .
Includes bibliographical references (p. 289-315) and indexes.
Leadership is a relationship Credibility makes a difference Discovering your self Appreciating constituents and their diversity Affirming shared values Developing capacity Serving a purpose Sustaining hope The struggle to be human
Examples of real managers in action, revealing the six key disciplines and related practices that strengthen a leader's capacity for developing and sustaining credibility.