How to negotiate effectively /
David Oliver.
- 3rd ed.
- London ; Philadelphia : Kogan Page, 2011.
- x, 170 p. ; 22 cm.
- The Sunday Times. Creating success series .
Definition -- Count the cost -- Seven key elements -- Introductory comments -- Enhance your authority -- Tactics and countermeasures -- Negotiable variables-or tradeable concessions -- Rules for making concessions -- Looking for negotiable variables -- Handling deadlock -- Questions, questions, questions -- Profiling for strategic level negotiation -- The authority of your counterpart -- Handling long-term negotiations -- Post-purchase remorse can undo the close -- Tough or effective? -- Dos and don'ts -- Four specific techniques -- Final words. Improve your success rate; --- Get the best deal; --- Achieve win-win results.