Hearit, Keith Michael. <br/><br/>
Crisis management by apology :  corporate responses to allegations of wrongdoing / 
Keith Michael Hearit. 
 - Mahwah, N.J. :  Lawrence Erlbaum Associates,  c2006. 
 - ix, 250 p. ;  24 cm. 
 - LEA's communication series .
<br/><br/>Includes bibliographical references (p. 219-240) and indexes. 
<br/><br/><label>ISBN: </label>0805837884 (c. : alk. paper) 0805837892 (alk. paper) 
<br/><br/><label>LCCN: </label>2005040114 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Corporate image.<br/>Crisis management.<br/>Apologizing.<br/>Corporations--Public relations.<br/>Business communication.
<br/><br/><label>LC Class. No.: </label>HD 59  / H435c 2006 
<br/><br/><label>Dewey Class. No.: </label>659.2