01370cam a22003614a 4500 27464 20230410115430.0 050412s2006 nju b 001 0 eng 13927658 acquire 2 shelf copies policy default lcc bk 2005040114 0805837884 (c. : alk. paper) 0805837892 (alk. paper) DLC DLC DLC pcc HD 59 H435c 2006 659.2 22 Hearit, Keith Michael. Crisis management by apology : corporate responses to allegations of wrongdoing / Keith Michael Hearit. Mahwah, N.J. : Lawrence Erlbaum Associates, c2006. ix, 250 p. ; 24 cm. LEA's communication series Includes bibliographical references (p. 219-240) and indexes. Corporate image. Crisis management. Apologizing. Corporations Public relations. Business communication. Table of contents only http://www.loc.gov/catdir/toc/fy055/2005040114.html Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005040114-d.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0634/2005040114-b.html 41070 41070 0 0 lcc 0 0 CS BJB BJB CS 2023-04-10 1 0 HD 59 H435c 2006 00000029005 2018-10-24 00:00:00 1 2018-10-24 bk