TY  - BOOK
AU  - Hearit,Keith Michael
TI  - Crisis management by apology: corporate responses to allegations of wrongdoing 
SN  - 0805837884 (c. : alk. paper)
AV  - HD 59 H435c 2006
U1  - 659.2 22
PY  - 2006///
CY  - Mahwah, N.J.
PB  - Lawrence Erlbaum Associates
KW  - Corporate image
KW  - Crisis management
KW  - Apologizing
KW  - Corporations
KW  - Public relations
KW  - Business communication
N1  - Includes bibliographical references (p. 219-240) and indexes
UR  - http://www.loc.gov/catdir/toc/fy055/2005040114.html
UR  - http://www.loc.gov/catdir/enhancements/fy0623/2005040114-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0634/2005040114-b.html
ER  -