02825cam a2200493 a 4500 75850 20230410115528.0 951219s1996 nyu b 001 0 eng 95052831 (OCoLC)ocm33983632 DLC DLC UKM BAKER NLGGC YDXCP BTCTA LVB OCLCG AGLLB GBA2-59064 0684823020 (hardcover) 9780684823027 (hardcover) (OCoLC)33983632 n-us--- HD59.6.U6 S87 1996 659.2/85/0973 20 05.31 bcl Susskind, Lawrence. Dealing with an angry public : the mutual gains approach to resolving disputes / Lawrence Susskind, Patrick Field. New York : Free Press, c1996. xii, 276 p. ; 24 cm. Includes bibliographical references (p. 258-268) and index. Ch. I. Introduction -- Ch. II. Why Is the Public Angry? -- Ch. III. The Mutual-Gains Approach. The Mutual-Gains Approach: Six Principles. The Old Plastics Factory -- Ch. IV. Accidents Will Happen. Three Mile Island: To Tell or Not to Tell. Telling the Truth: The Mutual-Gains Approach. The Exxon Valdez: When Paying Out Doesn't Pay Off. Doing It Differently: The Mutual-Gains Approach -- Ch. V. Risky Business. The Breast Implant Controversy. Knowing Your Product and Presenting It Truthfully: The Mutual-Gains Approach -- Ch. VI. When Values Collide. Hydro-Quebec and the Cree: Clashing Cultures. Talking With, Not At, the Other: The Mutual-Gains Approach. Animal Rights. Listening Whether You Agree or Not: The Mutual-Gains Approach -- Ch. VII. The Media. The Mutual-Gains Approach to Dealing with the Media -- Ch. VIII. Principled Leadership. Corporations Public relations United States. Issues management United States. Corporate image United States. Public relations. gtt Corporate image. gtt Entreprises Relations publiques âEtats-Unis. Gestion par probláemes âEtats-Unis. Entreprises Image âEtats-Unis. Field, Patrick, 1963- Contributor biographical information http://www.loc.gov/catdir/bios/simon051/95052831.html Sample text http://www.loc.gov/catdir/samples/simon031/95052831.html Publisher description http://www.loc.gov/catdir/description/simon031/95052831.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0631/95052831-t.html Baker & Taylor BKTY 28.00 21.00 0684823020 0002760000 active YBP Library Services YANK 553136 Baker and Taylor BTCP 95052831 lcc bk C0 DRFGD 42994 42994 0 0 lcc 0 0 CS BJB BJB CS 2023-04-10 1 0 HD59.6.U6 S87 1996 00000068466 2018-10-24 00:00:00 2018-10-24 bk