Schaaf, Dick. <br/><br/>
Keeping the edge :  giving customers the service they demand / 
Dick Schaaf ; foreword by Karl Albrecht. 
 - New York, N.Y., U.S.A. :  Dutton,  c1995. 
 - x, 358 p. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 329-343) and index. 
<br/><br/><label>ISBN: </label>0525937994 (acid-free paper) 
<br/><br/><label>LCCN: </label>95021575  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services--Case studies.--United States<br/>Atención al cliente.<br/>Relaciones con los clientes.<br/>Servicio al cliente.<br/>20150300
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / S291k 1995 
<br/><br/><label>Dewey Class. No.: </label>658.812