00922cam a2200289 a 450000100070000000500170000700800410002403500030006503500120006801000170008002000330009704000180013004300120014805000260016008200120018610000180019824501090021626000460032530000240037150400640039565000230045965000520048265000270053465000330056165000250059465000130061911630620230410115620.0950515s1995    nyu      b    001 0 eng      a1143476  a   95021575   a0525937994 (acid-free paper)  aDLCcDLCdDLC  an-us---14aHF 5415.5bS291k 199500a658.8121 aSchaaf, Dick.10aKeeping the edge :bgiving customers the service they demand /cDick Schaaf ; foreword by Karl Albrecht.  aNew York, N.Y., U.S.A. :bDutton,cc1995.  ax, 358 p. ;c24 cm.  aIncludes bibliographical references (p. 329-343) and index. 0aCustomer services. 0aCustomer serviceszUnited StatesxCase studies. 4aAtención al cliente. 4aRelaciones con los clientes. 4aServicio al cliente. 4a20150300