01043cam a2200325 a 4500 116306 20230410115620.0 950515s1995 nyu b 001 0 eng (DLC) 95021575 1143476 lcc bk 95021575 0525937994 (acid-free paper) DLC DLC DLC n-us--- HF 5415.5 S291k 1995 658.812 Schaaf, Dick. Keeping the edge : giving customers the service they demand / Dick Schaaf ; foreword by Karl Albrecht. New York, N.Y., U.S.A. : Dutton, c1995. x, 358 p. ; 24 cm. Includes bibliographical references (p. 329-343) and index. Customer services. Customer services United States Case studies. Atención al cliente. Relaciones con los clientes. Servicio al cliente. 20150300 **LC HAS REQ'D # OF SHELF COPIES** 44709 44709 0 0 lcc 0 0 CS BJB BJB CS 2023-04-10 1 0 HF 5415.5 S291k 1995 00000109962 2018-10-24 00:00:00 1 2018-10-24 bk