@book{44711,
	author = {Snow, Dennis. and Yanovitch, Teri.},
	title = {Unleashing excellence :},
	publisher = {Wiley,},
	year = {c2010.},
	address = {India :},
	edition = {2nd ed., updated and expanded.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy1112/2009282566-b.html}
}