01765cam a2200421 a 4500 107781 20230410115620.0 091230s2010 ii a 001 0 eng 16037984 2009282566 9780470503805 0470503807 9788126529209 (OCoLC)ocn434562552 UKM UKM BWX ORX C#P DLC lccopycat HF 5415.5 S674u 2010 658.812 Snow, Dennis. Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow, Teri Yanovitch. 2nd ed., updated and expanded. India : Wiley, c2010. xviii, 238 p. : ill. ; 24 cm. Times Group Books / Times Business Series Includes index. Previous ed.: Sanford, Fla.: DC, 2004. The DNA of service excellence; --- The leadership actions; ---The service improvement team;---Developing the service improvement core tools; --- Communication;---Training and education; --- Interviewing and selection; --- Measurement; --- Recognition; ---Service obstacle system; --- accountability. Customer services. Customer relations. Servicio al cliente Relaciones con los clientes Yanovitch, Teri. Contributor biographical information http://www.loc.gov/catdir/enhancements/fy1112/2009282566-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy1112/2009282566-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy1112/2009282566-t.html lcc bk PP 44711 44711 0 0 lcc 0 0 CS BJB BJB CS 2023-04-10 1 0 HF 5415.5 S674u 2010 00000100732 2018-10-24 00:00:00 1 2018-10-24 bk