Hale, Richard <br/><br/>
Impact and influence :  tools and techniques for creating a lasting impression 
Richard Hale and Peter Whitlam 
 - London:  Kogan Page,  1999 
 - xiv, 191 p. :  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Understanding influence -- Preparation : information gathering -- Preparation : mental readiness -- Pleasantries and preface -- Position and problems -- Possibilities, preferences and positive action -- Non-verbal communication -- Dealing with put-offs -- Into action. 
<br/><br/> Impact and Influence shows how, through effective planning and preparation, it is possible to improve the impact you make on others, and your influencing abilities. It links influencing skills research with practical experience and there are case studies from real organizations. 
<br/><br/><label>ISBN: </label>0749430842 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Psychology, Industrial<br/>Influence (Psychology) .<br/>Psicología industrial.<br/>Persuasión.<br/>20150600
<br/><br/><label>LC Class. No.: </label>HF 5548.8  / H163i 1999