tools and techniques for creating a lasting impression Hale, Richard creator Whitlam, Peter text bibliography enk London Kogan Page 1999 monographic eng

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xiv, 191 p. : 24 cm. Impact and Influence shows how, through effective planning and preparation, it is possible to improve the impact you make on others, and your influencing abilities. It links influencing skills research with practical experience and there are case studies from real organizations. Understanding influence -- Preparation : information gathering -- Preparation : mental readiness -- Pleasantries and preface -- Position and problems -- Possibilities, preferences and positive action -- Non-verbal communication -- Dealing with put-offs -- Into action. Richard Hale and Peter Whitlam Includes bibliographical references and index. Psychology, Industrial Influence (Psychology) Psicología industrial Persuasión 20150600 HF 5548.8 H163i 1999 0749430842 150616 20230410115623.0 119896