Lilley, Roy C. <br/><br/>
Dealing with difficult people / 
Roy Lilley. 
 - London ;  Philadelphia :  Kogan Page,  2010. 
 - x, 148 p. ;  21 cm. 
 - All in a day's work. Creating Success series .
<br/><br/> Packed with top tips on how to deal with the most difficult types. 
<br/><br/>Includes bibliographical references (p. [149-150] ). 
<br/><br/>Handle aggession; --- Manage conflict; --- Motivate poor performers 
<br/><br/><label>ISBN: </label>9780749456603 9780749458911 
<br/><br/><label>LCCN: </label>2009036744 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal conflict.<br/>Problem employees.<br/>Psychology, Industrial.<br/>Personnel management.
<br/><br/><label>LC Class. No.: </label>HF 5548.8  / L729d 2010 
<br/><br/><label>Dewey Class. No.: </label>650.1/3